Frequently Asked Questions (FAQs)
Pricing & Cost Estimates
How is the cost of moving calculated?
The cost depends on factors like distance, volume of goods, type of service (packing, transportation, unpacking), and additional requirements like insurance or storage.
Are there any hidden charges?
No, we provide transparent pricing with no hidden costs. Any additional charges (if applicable) will be clearly mentioned before finalizing the booking.
Can I get a price estimate before booking?
Yes! We offer free quotes after assessing your moving requirements. You can call us or fill out our online form for an estimate.
Packing & Unpacking
What type of packing materials do you use?
We use high-quality packing materials like bubble wrap, corrugated sheets, packing tapes, stretch films, and wooden crates (if required) to ensure safety.
Can I pack my belongings myself?
Yes, you can. However, we recommend professional packing to ensure maximum protection, especially for fragile or valuable items.
Do you provide unpacking services as well?
Yes, we offer both packing and unpacking services to make your move completely hassle-free.
Loading & Unloading
How do you ensure the safe loading and unloading of goods?
Our trained professionals use modern handling equipment like trolleys, pulleys, and straps to carefully load and unload your belongings, preventing any damage.
Do I need to assist during loading and unloading?
No, our team will handle everything professionally. You just need to provide necessary instructions or specific concerns regarding delicate items.
Billing & Payment
How do I make the payment?
We accept cash, bank transfers, UPI, and online payments. Payment details will be shared before the move.
Can I get a refund if I cancel my booking?
Yes, cancellation policies vary. Please contact us as soon as possible for details regarding refunds.
Do you require advance payment?
Yes, we usually take a small advance payment to confirm the booking, and the remaining amount can be paid after delivery.
GST Billing
Do you provide GST invoices?
Yes, we provide proper GST invoices for all our services, making it easier for businesses and individuals to claim tax benefits.
What is the GST rate applicable for packers and movers services?
The standard GST rate for transportation services is 5%, while for full-service packing and moving, it may be 18%. Contact us for accurate details based on your service selection.
Bike Shifting
How do you ensure my bike is transported safely?
We use high-quality packing materials, including bubble wrap, cardboard sheets, and safety covers, along with secure fastening in transport vehicles to avoid movement damage.
How long does it take to deliver my bike?
Delivery time depends on distance and route, but generally, intra-city moves take 1-2 days, and intercity moves take 3-7 days.
Can I transport my bike with petrol in the tank?
No, as per transport safety regulations, the fuel tank must be empty before shipping to prevent fire hazards.
Do you provide tracking for my bike shipment?
Yes, we offer real-time tracking so you can monitor the movement of your bike during transit.